Our Philosophy

philosophy |fəˈläsəfē| noun (plural: philosophies) the study of the fundamental nature of knowledge, reality, and existence, esp. when considered as an academic discipline. See also natural philosophy. A particular system of philosophical thought. The study of the theoretical basis of a particular branch of knowledge or experience: the philosophy of science. A theory or attitude held by a person or organization that acts as a guiding principle for behavior.

Beauty in the details

Have you ever seen a picture that was so natural and realistic that it was almost surreal? At Fireside Images our philosophy is simple: photos should be captured in such a way that embodies the natural beauty and allure of the subject while negating any need for artificial (or digital) enhancements. We strive to showcase the 'Best' of these images, and make it easy for you to obtain beautiful prints of these images for your home or office.

Fireside Images LLC was established November 2013 with a simple goal: to make the lives of photographers less complicated. As part of our business model, we are actively developing firesideimages.com v2.0, which, when complete, will enable us to better serve our partners as we coordinate marketing and order fulfillment for their images. For the time being, however, we are only showcasing and marketing the photographic work of our staff members. Click here for more information about our partner program.

Beauty • Detail • Vision

Return Policy

Returns: It is our goal to ensure the satisfaction of all of our clients, customers, and partners. However, since many of our products are custom manufactured as orders are placed, we can only accept product returns on a limited basis.  Product returns will not be accepted without a return authorization (RA) number. Return authorization numbers can only be issued within 10 business days of the delivery date, and only if your order has arrived damaged or with printing errors. To obtain a RA number, please contact us by phone at (540) 904-0522, or send an inquiry to [email protected]

Fireside Images may request that the customer provide pictures (by e-mail) showing the extent of the damage or mistake exhibited in the product. Fireside Images LLC will not be responsible for return shipping costs incurred by the customer. Refunds will be issued once the return of the affected item is complete, and once our staff has inspected the damage or mistake. Expedited shipment and handling fees are non-refundable.

All orders are sent insured at full value to protect against shipment loss or damage. In the event that your order arrives damaged, please contact us immediately. Please be advised that the shipper may require an inspection of the shipment including the packaging materials as a part of their claims process. We ask that you keep the packaging materials until the shipper's requirements are met. We're here if you need us! Feel free to contact us if you need assistance during a shipping claims / insurance process.

Privacy Policy

This Privacy Policy governs the manner in which Fireside Images LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the firesideimages.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Fireside Images LLC.

Legal Compliance: At Fireside Images, we are fully committed to safeguarding the privacy of our customers, clients, and partners. In certain rare circumstances, however, a court order or legal process may arise that would legally obligate Fireside Images LLC to make an exception to the policies outlined herein. 

Typical Order Process: When placing an order with us, your web browser will be directed by a secure connection to stripe.com "Stripe" (our credit / debit card processor) when it is time to enter payment details for your order. This is done to ensure that your payment details are processed using the highest security and compliance standards. Fireside Images LLC does not see, can not see, and can not obtain access to your financial details at any point during the order process. Also see the stripe.com privacy policy. During this order process, you will be required to enter personal identification information which is used by stripe.com "Stripe", and Fireside Images LLC to process your payment, to fulfill your order, and for general office operations.

Personal Identification Information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Location Data: While using the map feature on our site, Users can choose to provide the digital location of their computer or device to Google for the purpose of navigating to any location or "Hotspot" that is marked on our map. When this feature is used, the User's location data will be transmitted directly to, and processed by Google. Also see Google's privacy policy.

Web Browser Cookies: Certain elements of this site use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information:
Fireside Images LLC may collect and use Users personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site: We may use feedback you provide to improve our products and services.
  • To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. 

How We Protect Your Information: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. All data exchanged between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information: We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Analytics and Usage Reporting: Fireside Images LLC has installed Google Analytics, a web analytics service provided by Google, Inc. (“Google”) on this site. We use this service to monitor traffic to our web site so that we can respond quickly to customer trends, and also to issues contained within our site.  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Third Party Websites: Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. 

Changes To This Privacy Policy: Fireside Images LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of 
modifications. 

Your Acceptance Of These Terms: By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. 

Contacting Us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Fireside Images LLC at:

Fireside Images LLC
PO Box 451, Dayton, Va, 22821
540-904-0522
[email protected]

This document was last updated on April 19, 2016 

Shipping Policies, Taxes, & Fees

Taxes: Fireside Images LLC must collect 5.3% sales tax for all product orders where the product delivery address is located in the state of Virginia (USA).

International Customers: For customers outside of the United States, your country may require you to pay customs duties, fees, taxes etc. for the declared value of your order from Fireside Images LLC. It is your responsibility as the customer to research these fees and taxes as they vary depending on the destination country. Fireside Images LLC will declare the actual purchase value of each item in the shipment. Fees, taxes, and duties related to import / export of shipments cannot be prepaid.

Handling Time: Since most of our products are custom manufactured after the order is placed, there may be a lead time of up to 14 days before the order is ready to ship. Most orders are shipped within 48 hours, however, due to the nature of the business, no guarantees can be made in regard to the actual delivery date of your order.

Shipping Providers: Fireside Images LLC has selected FedEx as its preferred shipping provider, but may opt to ship via another carrier at its discretion. Deliveries cannot be made to PO Boxes. 

Shipping Insurance: All orders are sent insured at full value to protect against shipment loss or damage. In the event that your order arrives damaged, please contact us immediately. Please be advised that the shipper may require an inspection of the shipment including the packaging materials as a part of their claims process. We ask that you keep the packaging materials until the shipper's requirements are met. We're here if you need us! Feel free to contact us if you need assistance during a shipping claims / insurance process.

Environmental Responsibility & Sustainability

All messages transmitted / received by Fireside Images, and all photographs displayed on this site are constructed using 100% post consumer recycled pixels. When displayed on your computer or device screen, pixels can be recycled infinitely posing no risk to sensitive vegetation or animals. No trees, polar bears, kangaroos, snails, monkeys, whales, or humans were harmed during the construction of this site. 

Contact

Fireside Images LLC
PO Box 451
Dayton, VA, 22821

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